Burrow

Handmade Baby Carriers


Shipping & Returns


The Burrow team work hard at getting your order to you as soon as possible. As all of our wraps are handmade at Burrow HQ we endeavour to have it sent within 5 - 10 working days of payment (excluding Public Holidays).

 

Shipping Information

Australia

All orders will be sent via Australia Post.

Once your order has been dispatched you will receive a tracking number so you can follow its trail...........

  • Please allow 1-5 working days to receive your goods

  • Please Note: orders will not be dispatched on saturday, sundays or Public Holidays.

  • Shipping costs on all returns are non-refundable 

International

  • Burrow offer a flat rate international shipping at a flat rate of $15 per order
  • Shipping costs on all returns are non-refundable 

Easy Returns & Exchanges

  • Refunds are available for full priced items. Items must be returned within 7 days of receipt for a refund. Any received thereafter may be declined.

  • Items must be returned in their original condition including tags and must not have been worn. We will credit your original method of payment within 10 working days of return of your item minus the original shipping charge. (if applicable)

  • All sale items are non-refundable and cannot be exchanged
  • The cost of the return shipping is at the customers expense and is non-refundable 

Still have questions? Please email us at theburrowbaby@gmail.com